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ActiveGPS.co.uk - Privacy Policy

We (Active Alliance Limited trading as ActiveGPS.co.uk - https://www.activegps.co.uk) take data protection and your privacy seriously and, as part of the online order process, we are fully compliant with PCI DSS (Payment Card Industry Data Security Standard). This ensures that data cannot be compromised or intercepted. We will not send you unsolicited or marketing emails. We will only contact you about your order. We do not sell email addresses, telephone numbers or home/business addresses to any third party.

When you make a purchase from our website, we do collect certain personal information from you (for example: your name, email address, payment/delivery address and order details). All such information is held on secure servers. Active Alliance Ltd trading as ActiveGPS complies fully with all applicable Data Protection and consumer legislation, and we'll treat all your personal information as fully confidential. We are fully compliant with PCI DSS (Payment Card Industry Data Security Standard). This ensures that data cannot be compromised or intercepted. When an order is placed it is processed by SagePay (who are also fully PCI DSS compliant). We do not have access to, and nor do we store your card details. If we accept a telephone order we enter your card details (while you wait) direct to the secure payment screen of SagePay. We do not keep any record of your card details.

In order to serve you most efficiently, we use SagePay, BarclayCard Merchant Services and PayPal to handle our credit/debit card transactions. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.

Your order may be despatched direct from the manufacturer or a distributor but we will only advise them of your name, delivery address and telephone number (a courier may use this number to advise you of the anticipated delivery time, or they may contact you to confirm your location).


HTTP Secure (HTTPS) website

Our website https://www.activegps.co.uk uses HTTP Secure (HTTPS) with Secure Sockets Layer (SSL). This means when you browse our entire website there is a secure connection between our servers (we use GoDaddy to host our website) and your PC, tablet, smartphone, etc. This safeguards your privacy and prevents through encryption and protects againstĀ man-in-the-middle attacks. In addition, when you place orders online we use payment provider SagePay, who - like us - also use a secure HTTPS connection. Read more about SagePay's Security Policy.

How to check our (activegps) HTTPS certificate

If you look at the address bar in your browser, besides our domain name 'activegps.co.uk' you will see a padlock symbol. If you click on the padlock a small window will appear, simply click 'Show Certificate' button and our full details will appear.

The example below is taken from Safari browser run on a Apple MAC.

Our certificate has been issued by web hosting company GoDaddy and expires on 28/11/2020.

What is an SSL certificate?

An SSL (Secure Sockets Layer) certificate is a digital certificate that authenticates the identity of a website and encrypts information sent to the server using SSL technology. Encryption is the process of scrambling data into an undecipherable format that can only be returned to a readable format with the proper decryption key. Read more about SSL/HTTPS website connection.

In November 2017 Barclays UK aired the TV advert below. The consumer video warned consumers to look for a padlock (HTTPS website) before they buy online on a ecommerce website. Our website (activegps) features a secure connection and padlock on every single page.


Privacy Policy Questions and Answers

Question: I ordered a Garmin chart from you today. All well with that, but after giving you the email address above, I've received an unsolicited unpleasant email from a third party, which strongly suggests that my email address may have been passed on. Can you comment on this?

Answer: Thank you for your order, and thank you for contacting us about your email concerns.

We take data protection seriously and, as part of the online order process, we are fully compliant with PCI DSS (Payment Card Industry Data Security Standard). This ensures that data cannot be compromised or intercepted.

When an order is placed it is processed by SagePay (who are also fully PCI DSS compliant).

We do not handle this data.

You paid using PayPal (also fully PCI DSS compliant).

We review your order online at SagePay and then release the transaction. SagePay then communicate with PayPal and, if your funding source (your bank account or credit card perhaps) authorises the payment, the transaction is successfully released for us to process.

At the time of purchase an automated email is sent from SagePay to you to confirm that an order has been received. PayPal may also confirm the transaction with you. We will only send an email directly to you when your order is about to be despatched. At no point do we receive an email from your actual email address and we don't use your email address until we manually write to you later in the process.

I can confirm that there is no way that we could have sent a spam email to you, and (with the security protocols to which we subscribe) neither could we be subject to email harvesting by a third party. We also do not sell or supply customer email addresses to anyone.

The only people who have access to your email address (before we see it) are SagePay and PayPal.

In nearly 15 years of trading we have never had any issues regarding compromising customer email addresses. Customers have occasionally found that their PayPal accounts have been hacked but I am not suggesting that this is what has happened on this occasion.


Page last updated: 30th November 2017

Deliveries

We offer UK, Europe and Worldwide deliveries. We despatch orders at 5.30pm on Monday, Tuesday, Wednesday, Thursday and Friday. We need to receive your order on those days by 4.30pm. When possible we may despatch orders received after that time. No orders are despatched after 5.30pm and no orders are despatched on Saturday or Sunday.

We offer economy and premium delivery. Click here for further info. All options also appear at the basket pages.

Telephone Number:

01733 777623

Monday to Friday 9:30am to 5:00pm (UK Time)

ActiveGPS.co.uk Copyright © Active Alliance Limited 2005-2018 | Company Number - 05200677 | VAT Number - GB 834 2222 57
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