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Coronavirus disease - COVID-19

Via this page we will be adding the latest information relating to stock availability and deliveries from ActiveGPS as a result of the Coronavirus disease - COVID-19 outbreak in the United Kingdom.

Following the end to the latest restrictions in England, Scotland, Wales and Northern Ireland we are operting as normally.

ActiveGPS orders

The vast majority of orders are being processed as normal, with orders being dispatched sameday (Monday to Friday) or within 24 hours of the order being placed (excluding weekends). We continue to guarantee next working day and Saturday guaranteed on the vast majority of orders where customers have selected one of our premium delivery services.

Stock availability

We have currently (3rd September 2021) have good stock availability on the vast majority of lines on the ActiveGPS website.

ActiveGPS deliveries

In the United Kingdom we use Royal Mail, FedEx, DPD and UPS to fulfill our deliveries to customers.

Royal Mail Special Delivery Update 31st August 2021:

Changes to Special Delivery Guaranteed

Special Delivery items posted from Tuesday 31 August 2021:

In light of the change to coronavirus restrictions, we have made the decision to reinstate our timed guarantees for our Special Delivery by 9am and 1pm services

Special Delivery by 1pm - The guaranteed delivery time will return to by 1.00pm*.
Special Delivery by 9am - The guaranteed delivery time will return to by 9.00am*.
*postcode exceptions apply

Fee refund for delay and consequential loss (where purchased) remains available for items posted from Tuesday 31st August, if items are delivered outside the guaranteed times.

In addition as from Friday 13th March 2020, the way in which they delivery items that require a signature (Signed For, Special Delivery, etc) has changed. Royal Mail say:

"In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item. This will apply to all deliveries that require a signature."

Read more about Royal Mail deliveries.

Royal Mail Frequently Asked Questions:

1. Can customers catch coronavirus from the mail?

Public Health England has advised that there is no perceived increase in risk of contracting the new coronavirus for handling post or freight from specified areas. From experience with other coronaviruses, we know these types of viruses don’t survive long on objects, such as letters or parcels.

2. What actions will Royal Mail take in the event of a suspected or confirmed case of coronavirus with one of our employees?

Should we have a confirmed employee case, we will work with Public Health England who sets out the required actions for the relevant Royal Mail office (if the employee has been in work) and any wider actions relating to people the employee has been in contact with. We have all the systems and processes in place to carry out cleaning of our property, if required.

Questions

Should you have any questions relating to Coronavirus - COVID-19 outbreak in the United Kingdom and your purchase from ActiveGPS please do contact us.


This page was last updated on: 3rd September 2021

Telephone Number:

01733 777623

Monday to Friday 9:30am to 5:00pm (UK Time)


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