UK (United Kingdom) Delivery & Worldwide Delivery
Next day delivery
- United Kingdom
We aim for next day delivery for all orders valued at £75.00 or more (before adding delivery charge) placed before 3.00pm (subject to stock availability). Orders placed between 3.00pm - 6.00pm may still be despatched for next day delivery but this cannot be guaranteed. Deliveries are carried either via City Link or Royal Mail Special Delivery (at our option) . Orders valued at less than £75.00 are despatched via 1st class Royal Mail Recorded Delivery. Although 1st class, this service does not guarantee next day delivery. If you specifically require Next Day delivery for a lower value item please contact us.
Other delivery options are available, including guaranteed delivery by 9.00am or 1.00pm and guaranteed Saturday Delivery by 9.00am or 1.00pm.
If you have any questions or queries regarding any aspect of the delivery process please e-mail sales@activegps.co.uk or telephone 0845 226 1738 (Monday to Friday 9am-5:30pm). We will not dispatch using normal 1st or 2nd class post. A signature from the recipient is required for all deliveries.
Royal Mail Special/Recorded Delivery
Royal Mail Special Delivery is guaranteed for next working day before 1pm, for orders placed before 3pm (subject to stock availability). 1st class Royal Mail Recorded Delivery can arrive next day but this is not a guaranteed service. If you specifically require Next Day delivery for a lower value item please choose Next Day options. Orders placed before 3.00pm on a Friday, and which we would normally send by Special Delivery, will be guaranteed a delivery on Monday. They MAY still arrive on a Saturday but if you need a guaranteed Saturday delivery we need to charge £14.95. Please call if you need a guaranteed Saturday delivery.
Your purchased item(s) will be received during working hours. In the event that no one is available to sign for the order, your goods will then be held at your local collection office.
Goods not signed for will be then held at your local Royal Mail collection office - at the time of the unsuccessful delivery of your order, Royal Mail will leave a card providing collection details. Goods will be held for a disclosed length of time. After this time your purchase will then be returned to ActiveGPS.co.uk. We retain records of all purchases and returns. All orders are individually weighed before dispatch. Royal Mail will not consider a Recorded Delivery item is lost until 15 working days have elapsed. We must submit a claim and when We have received a refund from Royal Mail we will refund You. In any instance of loss You agree to co-operate with Royal Mail if they contact You. If we dispatch your order to the address given by you when ordering and your order is returned as undelivered and you subsequently cancel your order we will not refund the delivery charge.
City Link Delivery
- United Kingdom
City Link Delivery is guaranteed for next working day before 5:30pm, for orders placed before 3pm (subject to stock availability).
Your purchased item(s) will be received during working hours. In the event that no one is available to sign for the order. Initial City Link will leave a card and a second attempt to delivery will be made (normally the proceeding working day). If after a second failed delivery attempt, your goods will then be held for a disclosed length of time at your local Initial City Link collection office. After this time your purchase will then be returned to ActiveGPS.co.uk. We retain records of all purchases and returns. If we dispatch your order to the address given by you when ordering and your order is returned as undelivered and you subsequently cancel your order we will not refund the delivery charge.
Worldwide Delivery
Overseas Delivery
We dispatch to Europe (this also includes the Republic of Ireland) at £14.95 using Royal Mail International Signed For Priority Handling Insured Airmail service. Unfortunately Royal Mail cannot deliver to the Irish Republic using any internal UK services such as Recorded or Special Delivery. Delivery time is usually 3 - 5 days.
We dispatch to Canada, USA, South America, South Africa, Australia & New Zealand. Deliveries to any of these countries attracts a standard charge of £29.95. We use Royal Mail International Signed For Priority Handling Insured Airmail service. Delivery time is usually 5 - 10 days. If you order a single lightweight item (such as mapping software) we may be able to reduce this charge. Please contact us but bear in mind this may delay your order as we will need to weigh and measure the item to assess charges. If we dispatch your order to the address given by you when ordering and your order is returned as undelivered and you subsequently cancel your order we will not refund the delivery charge. Royal Mail will not consider an overseas delivery as being lost until 25 days have elapsed since dispatch.
Customs
Charges
We cannot be held responsible for any customs charges levied when goods enter your country. Your goods are insured against loss or damage and we must therefore enter the correct value on the customs declaration.