UK (United Kingdom) Delivery and Worldwide Delivery
Next day delivery
- United Kingdom including Channel Islands
Our standard (default) delivery charge is £5.95. We aim for next day delivery for all orders valued at £75.00 or more (before adding delivery charge) placed before 3.00pm (subject to stock availability). Orders placed between 3.00pm - 5.00pm may still be despatched for next day delivery but this cannot be guaranteed. Deliveries are usually carried via Royal Mail Special Delivery. To avoid delay (if an item becomes temporarily out of stock) it may sometimes be necessary to despatch your order direct from our distributors. They may despatch using a courier such as DPD, City Link, UK Mail etc.
Orders valued at less than £75.00 are despatched via 1st class Royal Mail Recorded Delivery. Although 1st class, this service does not guarantee next day delivery. If you specifically require Next Day delivery for a lower value item please choose the appropriate service from the dropdown menu in our online basket.
2nd class deliveries: This option (at £2.95) is only available for orders valued at £40 or less. Option currently available by telephone request only. 2nd class recorded delivery items are despatched within 3-5 days
Other delivery options are available:
United Kingdom - UK £9.95 Guaranteed Next Working Day Delivery by 1.00pm. Choose this option if you urgently require an item or items of less than £75.00 value
United Kingdom - UK £15.95 Guaranteed Next Working Day Delivery by 9.00am (9.00am subject to weight limit of 2Kg)
United Kingdom - UK £12.95 Guaranteed Saturday Delivery by 1.00pm
United Kingdom - UK £19.95 Guaranteed Saturday Delivery by 9.00am (9.00am subject to weight limit of 2Kg)
United Kingdom - UK £2.95 2nd class recorded delivery despatched within 3-5 days. This option is only available for orders valued at £40 or less. Option currently available by telephone request only.
To guarantee a next day service you must place your order before 3.00pm. Orders placed between 3.00pm - 5.00pm may still be despatched for next day delivery but this cannot be guaranteed. Orders placed after 5.00pm will not be sent until the next working day. We do not despatch goods on a Saturday or Sunday.
If you can only accept deliveries on a Saturday you can choose one of the guaranteed Saturday options on any day of the week. We will then delay sending your order until Friday.
Please note that SPECIAL delivery (by 5.30pm) to the following postcode locations can take two working days:
GY1 Herm
GY9 Sark
HS2 Lewis
PA61 Colonsay
PA62-75 Mull
PA78 Coll
ZE203 Shetlands
Please note that SPECIAL delivery (by 5.30pm) to the following postcode locations can take three working days:
KW16-17 Orkney
PH30 Corrour
PH41 Mallaig
PH42 Eigg & Kuck
PH43-44 Rhum & Canna
If you have any questions or queries regarding any aspect of the delivery process please e-mail sales@activegps.co.uk or telephone 0845 226 1738 (Monday to Friday 10am-4pm). We will not dispatch using normal 1st or 2nd class post. A signature from the recipient is required for all deliveries.
Royal Mail Special/Recorded Delivery
Royal Mail Special Delivery is guaranteed for next working day before 1pm (except the locations/postcodes listed above), for orders placed before 3pm (subject to stock availability). 1st class Royal Mail Recorded Delivery can arrive next day but this is not a guaranteed service. If you specifically require Next Day delivery for a lower value item please choose Next Day options. Orders placed before 3.00pm on a Friday, and which we would normally send by Special Delivery, will be guaranteed a delivery on Monday. They MAY still arrive on a Saturday but if you need a guaranteed Saturday delivery we will charge £12.95.
Your purchased item(s) will be received during working hours. In the event that no one is available to sign for the order, your goods will then be held at your local collection office. If you do not collect a Recorded Delivery item it will be returned to us after one week. If you do not collect a Special Delivery item it will be retained at your local delivery office for 15 working days. If you subsequently cancel your order we will not refund any money until we receive the item. It is in your interests to contact Royal Mail to advise them that you do not want a Special Delivery item. They will not act upon our instructions.
Goods not signed for will be then held at your local Royal Mail collection office - at the time of the unsuccessful delivery of your order, Royal Mail will leave a card providing collection details. Goods will be held for a disclosed length of time. After this time your purchase will then be returned to ActiveGPS.co.uk. We retain records of all purchases and returns. All orders are individually weighed before dispatch. Royal Mail will not consider a Recorded Delivery item is lost until 15 working days have elapsed. We must submit a claim and when We have received a refund from Royal Mail we will refund You. In any instance of loss You agree to co-operate with Royal Mail if they contact You. If we dispatch your order to the address given by you when ordering and your order is returned as undelivered and you subsequently cancel your order we will not refund the delivery charge.
Worldwide Delivery
Overseas Delivery
We dispatch to Europe (this also includes the Republic of Ireland) at £14.95* using Royal Mail International Signed For Priority Handling Insured Airmail service. Unfortunately Royal Mail cannot deliver to the Irish Republic using any internal UK services such as Recorded or Special Delivery. Delivery time is usually 3 - 5 days.
We dispatch to Canada, USA, South America, South Africa, Australia and New Zealand. Deliveries to any of these countries attracts a standard charge of £29.95*. We use Royal Mail International Signed For Priority Handling Insured Airmail service. Delivery time is usually 5 - 10 days. If you order a single lightweight item (such as mapping software) we may be able to reduce this charge. Please contact us but bear in mind this may delay your order as we will need to weigh and measure the item to assess charges. If we dispatch your order to the address given by you when ordering and your order is returned as undelivered and you subsequently cancel your order we will not refund the delivery charge. Royal Mail will not consider an overseas delivery as being lost until 25 days have elapsed since dispatch.
*Please note that the maximum permissible weight for Royal Mail International Signed For Priority Handling Insured Airmail service is 2Kg. It is very rare for an order to exceed this weight, even with multiple items. However, there are a few products that do weigh more than 2Kg and we have highlighted these on the relevant webpages. We reserve the right to request an additional payment if your order exceeds 2Kg.
Customs
Charges
We cannot be held responsible for any customs charges levied when goods enter your country. Your goods are insured against loss or damage and we must therefore enter the correct value on the customs declaration.